About Alexis
Welcome to Serra Auto Campus! I’m Alexis McCaffrey, a Service Advisor ready to exceed your expectations and earn a lifetime customer! I was born in Plainwell, MI, and graduated from Coloma High School. When it comes to my free time, I enjoy training and caring for my three Cane Corsos named Rogue, Grimm, and Gavrilo. Video gaming is a favorite pastime, and I love a story-rich RPG. Before joining the auto industry, I worked in the healthcare field. In 2011, I became a registered medical assistant, and in 2012, I earned my medical scribe specialist certification. I joined the automotive world in 2018 and have met some fantastic people. When it comes to customers, I’m very passionate about honesty and providing kind service. I aim to see you leave the dealership completely satisfied with your guest experience!
Customer rating
4.7 / 5 based on 584 ratings (364 written reviews)
Recent reviews
Excellent experience. Alexis is competent, efficient, thoughtful, and kind. Very pleased with her services! Thank you Alexis.
— Jen L. ,
She’s awesome!!!
— Jackie L. ,
Wonderful
— Thomas W. ,
Alexis was great!
— Tiffany J. ,
Alexis is superb. Very pleasant, helpful, and competent. Of all the years I have come to this dealership she is the best I have encountered to date. She is an asset to this dealership.
— Jen L. ,
Very professional and friendly.
— Phyllis D. ,
I Chose# 1 because from day one two and three I didn’t hear from Alexis,when I did call Alexis, about my car she informed me that she left me a voicemail, but my car has been sitting there for three days with me, wondering if it was received because you guys pick my car up from my house so I didn’t know if it was received safely on arrival or what and your response was I left you a voicemail. ( Guess that was my folk for not checking my email,Then when I asked question about repairs, Alexis was a little short temper about answering questions. It was as if you thought I wanted to speak with my previous sales person.Alexis seemed annoyed with my questions about my car. I was asked if I had one of there vehicles because of how long my car had been in service and no repaired had been done after a week of being there because it needed to be returned.I remained her that they had dropped off my G-wagon and took my CLS 550 so no I didn’t have there vehicle to return.I did asks to speak with a supervisor that took 3 more days and still I was redirected to Alexis I thought I was clear when I said I was not trusting her ability to help me with my vehicle,I know other people who bring there car there and I was told “get someone else don’t allow her to help” the price I was quoted and at the end I was changed more.So no sorry I not recommending Alexis. Not saying she’s not good for anyone else but just wasn’t good for me. My experience was not good at all I pray if I ever call or decide to use this company again I am not assigned to Alexis McCaffrey. Thank You.
— Ruth A. ,
Alexis was very hospitable. But I can’t really recommend the dealership because none of my family members have a Mercedes or a sprinter.
— Ladonnah T. ,
She was good but the service department did not repair, fix and in one instance, even address a problem
— Gerald O. ,
Fantastic!!
— Belle S. ,