About Carter
Hi, my name is Carter D'Arcy and I'm a BMW Service Advisor at Serra Auto Campus! I began my journey in the auto industry in August 2019 and have been constantly learning about cars ever since. I grew up in Livonia, MI, graduated from Stevenson High School, and am a big Detroit Red Wings fan (go Datsyuk!). I've traveled to Canada and 14 states, with Florida and Texas being my favorites. In my free time, I enjoy spending time with friends and family, as well as playing hockey, basketball, and video games. I also do some pretty good impersonations and speak a little French! I'm very passionate about connecting with people—both my colleagues and our customers!—and I'm always looking to build strong relationships.
Customer rating
4.8 / 5 based on 153 ratings (102 written reviews)
Recent reviews
He was professional and helpful.
— Frederick H. ,
Great
— William B. ,
Excellent experience. Very professional interaction that helped resolve a challenging issue I was having.
— Srikant V. ,
Excellent. Friendly, informative and knowledgeable.
— Mimi S. ,
Professional and courteous
— Jeffrey J. ,
Good communication. Did not question my refusal of recommended additional service. Friendly and professional.
— Timothy M. ,
Carter is very helpful and very resourceful during my visit at your service location
— Sadick A. ,
Carter was extremely helpful, professional, and personable. He went above and beyond to ensure I got back to work on time, even when the shuttle was delayed, and I truly appreciated having my car delivered to my job. Excellent service from start to finish!
— Kelli C. ,
Carter provides an exceptional customer service. It is always a pleasure to work with him. That’s why BMW Okemos has been a go to place for my family and I when I think of leasing a vehicle.
— Nagabhushan D. ,
Carter was great but , BMW warranty was terrible. My lawyer has sent out letters to serra auto and Bmw warranty department in NJ. If they do not warranty this we will have to go to litigation. I have bought cars for nearly 30 yrs not anymore . Dr.Rolle'
— Robert R. ,