About Graydon
I'm a service industry professional with nearly 25 years of experience of helping customers keep their vehicles running smoothly. I focus on clear communication and finding practical solutions to automotive issues. My goal is to make the service experience straightforward and stress-free for everyone. I'm detail-oriented and committed to providing accurate information and efficient service. I enjoy building rapport with customers and ensuring they're satisfied with the work performed.
Customer rating
4.8 / 5 based on 305 ratings (182 written reviews)
Recent reviews
1 day service
— Kurt L. ,
Excellent! Very helpful and courteous--
— Kay W. ,
Absolutely—the best service! The entire experience was exceptional. Everyone was attentive, communicated clearly, and made me feel like I received extra-special care during a very unfortunate situation with my car. They kept me informed every step of the way, explained what was happening and what the next steps would be, and even arranged transportation for me to pick up my rental car. They went above and beyond by helping me clean out my car as well. I truly appreciate the kindness, professionalism, and personal attention I received. **Absolutely the best service!**
— Diane G. ,
Great! 1) He answers the phone! 2) He listens! 3) He lets me talk too much about mb (have owned 14) 4) Key factor - he comprehends issues (knowledgable) 5) Don't let him get away!!
— Quincy L. ,
Very good customer service, friendly and competent, definitely thorough and took extra time to verify everything for me, enjoy very much my service experience, Thank you
— Gabrielle H. ,
Ok. I called ahead to get estimate of B service - needless to say it was double after he finished. Nice guy but come on man - I do not want to hear it. My car was vacuumed and washed but left prints not wiped down. My settings were of your mechanics returned to me. It’s not their car - it’s my mine. Return it to me like my car. Details and doing right by the customer- it would help. and washed but my settings were all messed up. Retur
— Yvonne A. ,
Graydon is an awesome person with excellent customer servic. He is extremely helpful and very knowledgeable. He has helped me in completing my GLS service.
— Atul G. ,
Graydon was great!!
— Catherine G. ,
The car was brought in because of a malfunctioning switch to open and close the convertible top. We actually told them what was wrong with the car. They charged us a diagnostic fee and said what had to be replaced was the switch, but when the car was returned to us, the top still didn’t work. We told him that it was what engaged the switch not the actual switch. I am shocked that they would not actually test the car before returning it. When the service was redone, and they refunded the diagnostic fee, the header and the back of the convertible was drooping down and had not been put back correctly. All in all the car spent almost 2 weeks at the shop for something they said it would take three days.
— Lisette P. ,
Very good
— Robert H. ,