About Graydon
I'm a service industry professional with nearly 25 years of experience of helping customers keep their vehicles running smoothly. I focus on clear communication and finding practical solutions to automotive issues. My goal is to make the service experience straightforward and stress-free for everyone. I'm detail-oriented and committed to providing accurate information and efficient service. I enjoy building rapport with customers and ensuring they're satisfied with the work performed.
Customer rating
4.8 / 5 based on 274 ratings (157 written reviews)
Recent reviews
On time appointment. All work was explained and wirk completed on schedule
— William R. ,
By far, Graydon is one of the best automobile service providers I have encountered in my 35 years of vehicle ownership. He leads his service to customers with professionalism, compassion and inclusion. Without reservation, I feel he is an asset to Mercedes-Benz of Okemos and his profession.
— Mary F. ,
I was very satisfied with the maintenance services. 😀
— Young K. ,
excellent
— Howard G. ,
Great
— Gregory M. ,
This is my third year in a row having Graydon as my service manager. As always he provided incredible service. He was very concerned that my car got the best possible attention. You can tell he really cares about the customer and the customer’s needs.
— Randall F. ,
Wonderful! Couldn't have been better!!
— Alexendria S. ,
I received great service! Thank you good Graydon for your kindness -:)
— Decarlo M. ,
Top notch. Graydon is highly professional and very courteous!
— Craig C. ,
Graydon was very helpful dealing with a quality issue related to our Mercedes vehicle. The quality issue was remediated and the vehicle was back on the road in a timely manner. He is very professional and I would like to work with him on future visits to the dealership service department. Thanks Graydon!
— James B. ,