About Mandi
Hello, Welcome! My name is Mandi, and I am proud to join Serra Auto Campus - BMW of Okemos as a new Service Advisor. With over 25 years of customer service experience, including nearly a decade in the automotive industry, I am dedicated to providing exceptional service to every client. I am recognized for my positive energy, approachable demeanor, and commitment to transparency and integrity in all interactions. My goal is to exceed client expectations and foster long-lasting relationships through honest communication and outstanding automotive service. In my personal time, I enjoy gardening, camping, and participating in art and music festivals. Please feel free to reach out with any questions or to schedule your vehicle's next service appointment. I look forward to meeting you and am always here to assist!
Customer rating
4.8 / 5 based on 244 ratings (125 written reviews)
Recent reviews
She was so sweet and helped us a lot. I appreciate her a lot !
— Naomi M. ,
Excellent
— Cory H. ,
She is so kind and generous. She is trying to answer everything and work for me & my car. I truly appreciate her. At Okemos store, everyone was so nice, too.
— Naomi M. ,
Great customer service and we got a quick appointment.
— Mary M. ,
Mandi was very knowledgeable, kind, professional and helpful.
— David S. ,
Mandi was knowledgeable, friendly and got my service done in a timely manner. I highly recommend her and BMW of Okemos.
— Ken Z. ,
Excellent attention to detail. Mindful of my waiting experience and offered a car when it was going to be extended. Friendly all the way through even explaining the details of the past history of service done to my car.
— Bill M. ,
Quick, no issues at all, free inspection of the vehicle, totally satisfied
— Artemiy F. ,
Your service is great but you could’ve vacuumed the car out for $450 and we paid for a simple diagnosis
— David D. ,
Great service as always!
— Joseph M. ,