About Sam
With 11 years of experience as a Service Advisor and a background as a certified Honda technician, I bring a comprehensive understanding of the automotive industry to the Serra Auto Campus team. My career began with fixing and improving my own vehicles, which led me to spend three years as a tech before transitioning into service writing. This dual perspective allows me to bridge the gap between technical repairs and clear communication, helping guests navigate their vehicle’s needs with confidence. I hold a Bachelor’s degree in Human Biology and Psychology, a background that informs my approach to customer service. I prioritize transparency and objectivity, working to leave personal bias out of every conversation to ensure I am providing the best solution for each unique guest. I find it deeply rewarding to demystify the repair process for those who want to take care of their vehicles but aren't sure where to start. My goal is to understand what each individual needs and accommodate them accordingly. Throughout my career, I have earned multiple customer service awards and built a reputation among vendors and clients alike for being helpful, approachable, and consistent. I am fluent in Arabic and bring an adaptable, problem-solving mindset to everything I do. Outside of the shop, I am an avid outdoorsman who enjoys camping and exploring nature. Most of my free time is spent on adventures with my two dogs, Echo and Blue, or tending to my chickens. Whether I am at work or out in the field, I value being reliable and helpful to anyone in need.
Customer rating
4.9 / 5 based on 35 ratings (23 written reviews)
Recent reviews
Sam is amazing advisor. He’s always willing to go above and beyond when assisting his customers. He’s a welcome addition to the Mercedes team. Thank You Sam for your professionalism and commitment to customer service.
— Timothy S. ,
Sam was excellent! Communication was top notch. Incredibly accommodating.
— David S. ,
Accurate and clear
— Rob V. ,
Wonderful experience dealing with Sam. Very knowledgeable with great customer service.
— Frank S. ,
Excellent.Professional,Transparent,courteous,and friendly.
— Hasmukh P. ,
Sam provided a strong customer service experience.
— Gary K. ,
Sam was attentive, communicative and a professional
— Daniel K. ,
Very pleasant! I really liked talking with Sam. I could tell he really know a lot about Vehicles and has a lot of experience.
— Eric C. ,
The car took longer than I expected as parts had to be ordered. But Sam communicated with me, got me a loaner and I’m back in my car and happy.
— Daniel K. ,
Nice and knowledgeable young man. Kept me engaged with needs during my service.
— Rob K. ,