Meet the team at Serra Auto Campus
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Chris Shade
Dealer Partner
Department: Management
Welcome! As our dealership's Dealer Partner, I'd like to personally welcome you to our establishment! I'm so proud to lead a team of dedicated professionals working hard to ensure you have a great exp...
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Lizzie McCullem
Guest Services Manager
Department: Guest Services
I manage the Business Development Center (BDC), and my team and I are often the first point of contact when you call. We’re here to assist with all of your service needs and to make your experience as...
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Jennifer Taber
Guest Services Agent
Department: Guest Services
Hi, I'm a Business Development Center Agent at Serra Auto Campus in Lansing, MI. I've been here for two and a half years, and I'm known for going the extra mile for my customers – many ask for me by ...
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Corinda Wilson
Guest Services Agent
Department: Guest Services
Hi, I’m Cori! If you’ve ever called Serra Auto Campus, there’s a good chance we’ve already spoken—I’m one of the first friendly voices you’ll hear on the phone when you call! I’m passionate about maki...
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Rich Kamm
Sales Manager
Department: Management
I have the honor of leading our Serra Lexus Lansing Sales team. It feels great to help deliver exceptional experiences to our guests. Two of my role's best aspects are working for the top luxury brand...
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Jake Walker
Client Advisor
Department: Sales
Rating: 4.9 / 5 (380 ratings, 256 reviews)
Hello, everyone! Welcome to Serra Auto Campus! Since 2014, I have worked hard to build a great reputation amongst my customers and my colleagues. I am known for being trustworthy, honest, and easy to ...
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Jay Douglas
Porsche Brand Ambassador
Department: Sales
Rating: 5.0 / 5 (176 ratings, 121 reviews)
Selling the Porsche brand over the last decade has been a childhood dream come true for me. I like to share my passion for the brand with colleagues and clients. Throughout my career, I have maintaine...
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Kurt Morin
Sales Manager
Department: Management
I am excited about my leadership role at Serra Auto Campus! I have turned my lifelong passion for motor vehicles into an enthusiastic career I take pride in daily. My goal is to create a dealership en...
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Michael Spencer
Service Advisor
Department: Service
Rating: 4.9 / 5 (1227 ratings, 718 reviews)
Hello! My name is Michael Spencer, and I'm a former ASE certified Master technician and a current ASE Service Consultant with over 25 years of experience in the auto industry. My hobbies include hunti...
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Anthony Teets
Service Director
Department: Management
Welcome to the Serra Auto Campus! I have the pleasure of working with and leading a fantastic group of Service and Parts professionals! We aim to provide a great experience to all of our guests and en...
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Mike Bedard
Service Manager
Department: Management
My name is Mike Bedard, and I am the parts manager here at the dealership. I have been at Serra Auto Campus since 2007, and I am certified in all three brands. I graduated from Universal Technical Ins...
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Eric Shier
Service Manager
Department: Management
Rating: 4.8 / 5 (309 ratings, 161 reviews)
Hi! Eric Shier's the name, and I've been in the Lansing area since 1987. I graduated from Okemos High School. My hobbies include spending time with family, riding motorcycles, and sports; I'm a big fa...
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Jeremie Ferris
Parts Manager
Department: Management
Hi, my name is Jeremie Ferris. I have been with Serra Auto Campus since October 2018. I am learning my way around these brands and would be happy to assist you in any way possible. You can depend on m...
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Jeremy Way
Parts Advisor
Department: Parts
My name is Jeremy Way, and I have been with Serra Auto Campus since December of 2015. Before starting as a Shipping and Receiving Clerk, I previously worked in the Parts Department at Suburban Cadilla...
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Marshall Kambasha
Client Advisor
Department: Sales
Rating: 4.9 / 5 (319 ratings, 226 reviews)
Welcome to Serra Auto Campus! I’m a client advisor here at the dealership, and I love to meet new people. My colleagues and friends know me as an honest and win-big type of person. I am straightforwar...
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John Krzanowski
Sales Manager
Department: Management
Working for Serra Auto Campus has been a great experience. I love meeting new people and building great working relationships. I joined the automotive industry in 2015 and have built a reputation for ...
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Paula Zimmer
Customer Experience Specialist
Department: Operations
As the dealership's Customer Experience Specialist, I am focused on providing our clients a memorable experience. Additionally, I am a Porsche certified brand ambassador. I look forward to assisting...
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Ben Livernois
Parts Advisor
Department: Parts
Hello, my name is Ben Livernois. I have worked in the automotive industry for seven years but started on the dealership side in November 2021. Before that, I got most of my automotive knowledge from a...
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Jonah Ratu
Service Manager
Department: Management
Hello! Jonah Ratu here, and I'd like to welcome you to Serra Auto Campus! I joined the team in May 2022. However, my service advisor career began in 2014 when I moved to south Florida to work at Merce...
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Matt Stephens
Client Advisor
Department: Sales
Rating: 4.8 / 5 (161 ratings, 119 reviews)
Matt Stephens here, and I joined the auto industry in 2016, but new to the Serra Auto Campus team (March 2023). I look forward to establishing excellent working relationships with my team and customer...
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Colin Smith
Client Advisor
Department: Sales
Rating: 4.9 / 5 (37 ratings, 23 reviews)
Hello! I'm Colin Smith, a client advisor at Serra Auto Campus. I joined the team in June 2020, but my automotive career began in 2017. I have established a reputation for my expansive product knowledg...
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Alex Song
Client Advisor
Department: Sales
Rating: 4.9 / 5 (159 ratings, 111 reviews)
Born in Des Moines, Iowa, and raised in Los Angeles and Seoul, Korea, I have recently returned to Michigan after working in Taiwan for the past decade designing/licensing Online Games. I am a part...
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Alexis McCaffrey
Service Advisor
Department: Service
Rating: 4.7 / 5 (568 ratings, 350 reviews)
Welcome to Serra Auto Campus! I’m Alexis McCaffrey, a Service Advisor ready to exceed your expectations and earn a lifetime customer! I was born in Plainwell, MI, and graduated from Coloma High School...
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Nick Parks
Client Advisor
Department: Sales
Rating: 4.9 / 5 (321 ratings, 238 reviews)
Nick Parks here, a Client Advisor with the Serra Auto Campus team. I grew up in Nashville, Michigan, and studied at Maple Valley High School and Michigan State University. My favorite pastime activiti...
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Ron Dodd
Client Advisor
Department: Sales
Rating: 4.9 / 5 (314 ratings, 229 reviews)
Hi! Ron Dodd here, a Lexus-certified sales consultant who is ready to help you find the perfect vehicle. I joined the auto industry in 2017 and became a part of the Serra Auto Campus dealership in Jul...
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Jessica Irvine
Service Advisor
Department: Service
Rating: 4.8 / 5 (780 ratings, 481 reviews)
Hi there everyone! I am ecstatic to say that I am the new Mercedes-Benz service advisor at the Serra Auto Campus, starting August 2023! I have been a service writer for over three years now and my bac...
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Tyrone Ramsey III
Finance Manager
Department: Finance
I was born and raised in the picturesque city of Birmingham, Michigan, and my academic journey was marked by a thirst for knowledge. Armed with a backpack and a heart full of wanderlust, it led me fro...
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Chase Walkington
Service Advisor
Department: Service
Rating: 4.8 / 5 (257 ratings, 167 reviews)
As a Service Advisor hailing from Dimondale, I'm proud to serve the greater Lansing area at Serra Auto Campus. With a diploma from Lansing Community College and a deep-seated passion for motorsports, ...
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Caleb Bradley
Client Advisor
Department: Sales
Rating: 4.9 / 5 (133 ratings, 101 reviews)
Hello, I’m Caleb Bradley! I graduated from Northwood University with a bachelors degree in Automotive Marketing and Management in 2024. Ever since I was a little boy, the automotive industry has held ...
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Robert McCaffrey
Service Manager
Department: Management
With over a decade of experience in the automotive repair industry, I bring deep expertise and a passion for top-tier service to my role as Service Manager at Porsche Okemos. I enjoy the Porsche servi...
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Jeffrey Born
Service Advisor
Department: Service
Rating: 4.8 / 5 (447 ratings, 290 reviews)
As a Service Advisor at Serra Auto Campus, I am dedicated to providing exceptional customer service while assisting you with your vehicle maintenance and repair needs. With a focus on clear communicat...
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Spencer Hart
Client Advisor
Department: Sales
Rating: 4.9 / 5 (87 ratings, 71 reviews)
Hello, my name is Spencer. I'm a Client Advisor at Serra Auto Campus. I'm new to the team and excited to be a part of it! My focus is on making the car-buying experience straightforward and enjoyable...
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Sam Ahmad
Sales Manager
Department: Management
Hi, I'm a Client Advisor here at Serra Auto Campus. Born and raised in the Motor City, I understand the passion for automobiles. With over 20 years of experience assisting clients, I pride myself on d...
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Kristopher Putman
Service Advisor
Department: Service
Rating: 4.8 / 5 (193 ratings, 117 reviews)
Hi, I'm a Service Advisor with over 10 years of experience in the service industry, most recently at Serra Auto Campus. I'm originally from Lansing, and when I'm not at work, you'll find me spending ...
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Dimitri Shelton
Client Advisor
Department: Sales
Rating: 4.7 / 5 (42 ratings, 36 reviews)
As a Client Advisor with a year in the industry, I'm passionate about helping people find the right vehicle. Born and raised in Lansing, Michigan, and currently working at Serra Auto Campus, I spent t...
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Graydon Bell
Service Advisor
Department: Service
Rating: 4.8 / 5 (266 ratings, 152 reviews)
I'm a service industry professional with nearly 25 years of experience of helping customers keep their vehicles running smoothly. I focus on clear communication and finding practical solutions to aut...
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Chris Cooper
Parts Advisor
Department: Parts
Chris Cooper here, and I'm a parts advisor who loves working with the Serra team. I'm from Okemos, Michigan, and a graduate of Okemos High School. My free time is spent playing golf, fishing, being ar...
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Tucker Smith
Parts Advisor
Department: Parts
Hello, everyone! I’m Tucker Smith, a parts advisor for Serra Auto Campus. Welcome to the website. I joined the auto world in 2012 and have built a good reputation among colleagues and customers. My pr...
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Nicholas Reed
Parts Advisor
Department: Parts
Hi, I'm a Parts Advisor at Serra Auto Campus. I've been in the automotive industry for three years, starting in the aftermarket for two years before transitioning to this role. My background has giv...
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Carter Darcy
Service Advisor
Department: Service
Rating: 4.8 / 5 (129 ratings, 88 reviews)
Hi, my name is Carter D'Arcy and I'm a BMW Service Advisor at Serra Auto Campus! I began my journey in the auto industry in August 2019 and have been constantly learning about cars ever since. I grew...
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Ke'arrah Pegues
Client Advisor
Department: Sales
Rating: 4.6 / 5 (43 ratings, 33 reviews)
Hello! I’m a sales advisor here at Serrra Auto Campus, where we proudly represent four luxury automotive brands. I truly love what I do—there’s nothing better than starting each day knowing I’ll meet ...
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Louie Richards
Finance Manager
Department: Finance
I'm a Financial Services Manager with 29 years of experience. I've been fortunate to build a successful career I truly enjoy, combining a strong work ethic with a collaborative approach to leadership...
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Cooper Crowe
Delivery Specialist
Department: Operations
Hi, I'm a Delivery Specialist at Serra Auto Campus. I've been in the automotive industry for four years, originally from Howell, Michigan. I'm easygoing and enjoy getting to know people. My goal is...
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Kirsten Putman
Delivery Specialist
Department: Operations
Hi, I'm a Delivery Specialist at Serra Auto Campus in Lansing. I was born and raised in here in Lansing, and graduated from DeWitt High School. I’ve done All-star cheer since I was 7. I'm passionate ...
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Matthew King
Service Advisor
Department: Service
Rating: 4.9 / 5 (152 ratings, 111 reviews)
I'm a Service Advisor with 12 years of experience, originally from Michigan. I'm a hands-on type of person; I studied at Universal Technical Institute and am passionate about everything automotive. I ...
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Brittney Hatfield
Guest Services Agent
Department: Guest Services
I am a Guest Services Agent at Serra Auto Campus, where I enjoy creating a welcoming and stress-free experience for every guest. I help customers schedule service appointments, coordinate vehicle main...
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Matt Tenfelde
Client Advisor
Department: Sales
Rating: 5.0 / 5 (11 ratings, 9 reviews)
Prior to joining the Serra Auto Campus as a Client Advisor, I spent over 15 years in Sales with Automotive Suppliers. Additionally I have been privileged to positively impact people's lives as a Lice...
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Aaron Becht
Client Advisor
Department: Sales
Rating: 4.8 / 5 (9 ratings, 6 reviews)
I'm a Client Advisor with five years of experience, based in Lansing. I've got a good reputation and I enjoy the work. I'm a graduate of Lansing Community College and I'm a big fan of the Detroit Lion...
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Dameyon Moore
Client Advisor
Department: Sales
Rating: 5.0 / 5 (8 ratings, 7 reviews)
I am proud to be beginning my career in the automotive sales industry with Serra Auto Campus, where I am focused on building a long-term future in this field. As someone new to the industry, I bring a...
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Barry Strecker
Porsche Brand Ambassador
Department: Sales
I have been in the automotive business for over 25 years and am proud to be a Porsche Brand Ambassador at Serra Auto Campus. Honesty, integrity and listening to customer's needs are important to me a...
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Noel Johnson
Client Advisor
Department: Sales
I entered the automotive industry after more than 20 years in leadership and luxury hospitality, where I learned that exceptional service is never accidental, it’s intentional. I set myself apart by c...
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Jon Vandecar
Client Advisor
Department: Sales
As a Client Advisor here at Serra Auto Campus, I bring a relaxed, honest approach to helping people find the perfect vehicle. Based in Okemos, Michigan, I've spent over 30 years building relationships...